Sprint Communications Comapny L.p.

Nextel Communications Inc.

Brian A Gavin

Michael Arthur Gailloux

Kenneth Wayne Samson

Mike A Gailloux

A method of diagnosing performance shortfalls of a mobile communication device and providing a recommended remediation action. The method comprises collecting performance information by a diagnostic client application executing on a mobile communication device, where the performance information is related to a performance of the mobile communication device, transmitting the performance information by the diagnostic client application via a radio transceiver of the mobile communication device to a diagnostic server application executing on a computer system separate from the mobile communication device, analyzing the performance information by the diagnostic client application, based on analyzing the performance information, determining by the diagnostic client application that an action trigger criteria matches at least some of the performance information, and, based on the match between performance information and the action trigger criteria, performing a remediation action defined for the action trigger criteria.

Mobile communication device diagnostic client and error remediation sharing

A method and computer-readable medium for establishing a push-to-talk social group are provided. According to the method, group setup information is received from a member of the push-to-talk social group, and a data transmission, including an internet address of an internet application that manages push-to-talk social groups, is sent to each member of the push-to-talk social group. Push-to-talk calling may be monitored in a push-to-talk gateway application, based upon the group setup information. When a push-to-talk call is detected in which a first member of the push-to-talk social group is active, other members of the push-to-talk social group are informed that the first member is active on the detected push-to-talk call. Other members of the group may then initiate a push-to-talk call with the first member.

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Overland Park, KS, United States of America

Brian A Gavin