Genesys Telecommunications Laboratories, Inc.

Other

Briam Rodriguez

Praphul Kumar

Leonid Leon Vymenets

Ashish Thakkar

Michael Jerry Saylor

Ahmed Tewfik Bouzid

David James Rennyson

Vadim Snitkovsky

Rajesh Ramchander

Brandon Alan Phillips

Paresh Popli

Ashish Takkar

Ashwini Swaroop Reddy Dulam

Michael Ahnemann

Prasanna Sajeewa Naleen Perera

A graphical user interface (GUI) on a display of an electronic device visually presents to a user a group of voice bundles that are available for use on the electronic device. Each voice bundle includes a software application for performing a call flow that includes a sequence of prompt instructions and grammar instructions executable to result in a simulated multi-step spoken interaction between the electronic device and the user. An input is received from the user entered through the GUI indicating a selection of a voice bundle from the group of voice bundles. In response to the input, a remote server is identified that stores the selected voice bundle. Network communications is established between the electronic device and the remote server. The selected voice bundle is located on the remote server. A copy of the selected voice bundle is downloaded from the remote server onto the electronic device.

Conversation assistant

Display screen with graphical user interface

Growing community of inventors

Miami, FL, United States of America

Briam Rodriguez