American Telephone & Telegraph Co., At&t Bell Laboratories

At+t Corp.

American Telephone and Telegraph, Co.

Bret Allen Cooper

William H Havanas

Mark A Martinka

Brian Dean Freeman

Ronald W Tamkin

Steven T Kaish

Yogeesh H Kamath

Donald M Gerth

Alex Cherry Wilkinson

Ruth E Smilan

Paul G Sherry

James R Hahn, Iii

Richard D Jordan

James Edward Black

Neng H Wang

Thomas R Lanning

To provide a complete picture of the calling pattern of calls placed to a destination entity which permits the destination entity's routing plan to be adequately administered, a) information is collected about all call attempts to particular, specified dialed numbers even before they are switch routed, including even calls terminated before a network control point (NCP) returns instructions as to where to route the call and, if applicable, after they are rerouted and b) the collected information is periodically delivering as it becomes available, for use by the destination entity, without requiring the calls being monitored to have been terminated. Thus, for example, information is collected about calls being held by the NCP in a queue even before the calls are NCP routed. The collected information also includes information for calls that were never routed, because they were terminated before routing, independent of whether they were placed in a queue. If applicable, additional information is collected about the rerouting of those calls that are rerouted. Additionally, information is collected concerning the performance of a network control point, including information on queue performance and routing location selection performance.

Telephone call monitoring method and apparatus

A key telephone management controller system enabling telephone customers to control and implement changes to customer key telephone systems served by a telephone switching system. Apparatus and a method interactive with telephone customers records customer-selected key telephone button and line features and controls the telephone switching system to assign the customer-selected button and line features to telephone sets of the customer key telephone system.

Key telephone management system

A system for selecting multiple interexchange carriers serving telephone switches interconnecting user telephone lines. Apparatus and a method interactive with telephone users creates data base records of user selected interchange carrier resources and encodes the user created data base records into telephone switch messages. The telephone switch messages are transmitted to telephone switches to enable the telephone switches to selectively interconnect user telephone lines with ones of the interchange carrier resources in accordance with user created data base records.

Interexchange carrier automatic route selection system

Growing community of inventors

Columbus, OH, United States of America

Bret Allen Cooper