Zoom Video Communications, Inc.

Zoom Communications, Inc.

Brendan James Ittelson

Walter F C Anderson

James David Martin

Shawn Michael Rolin

Pankaj Kumar Prasad

Graeme Lambourne Geddes

Shane Paul Springer

Yoshifumi Takebuchi

Patrick John Jensen

Robert Mews

Meeting controls are provided for network conferences. Providing meeting controls includes maintaining a policy database and receiving a request to participate in a conference. The request includes an identifier. The meeting controls are transmitted to a user device based on the request.

Providing meeting controls for network conferences

A telephone call is elevated to a virtual meeting while maintaining the telephone call as an audio channel of the virtual meeting for an audio-only caller. During a telephone call, one of the participants of the telephone call requests to switch the telephone call to a virtual meeting. To enable an audio-only caller participating in the telephone call to switch to the virtual meeting, a message is transmitted to the phone device of the audio-only caller. Responsive to an interaction with the message at the phone device, the phone device is connected to the virtual meeting in which the telephone call is maintained as the audio channel at least for the audio-only caller. The specific form and content of the message is based on whether a client application associated with a web service used to implement the virtual meeting is installed on the phone device.

Audio-only caller authentication for elevating a telephone call to a virtual meeting

A video conference session is enabled using a video conference software license issued to an internal device user within the organization. Using the same license or different video conference software licenses, portions of the video conference session between an external device user external to the organization and various internal device users within the organization are facilitated. The video conference session remains active regardless of whether a video conference software license is detected. In the event no such license is detected at a given time during the video conference session, the external device user is moved to a virtual waiting room space associated with the video conference session until such a license is detected, such as by the connection of a licensed internal device user to the video conference session or a presentation of a license for use with the video conference session.

License-based video conference session facilitation

Multi-factor authentication techniques are used to verify an identity of an audio-only caller requesting to join a video-enabled virtual meeting. A request for an audio-only caller to join a video-enabled virtual meeting is received from a phone device of the audio-only caller, in which the audio-only caller is using the phone device to call into the video-enabled virtual meeting. An authentication request is transmitted to the phone device to verify an identity of the audio-only caller. A response to the authentication request is received from the phone device and includes an authentication code generated based on the request for the audio-only caller to join the video-enabled virtual meeting. The identity of the audio-only caller is then verified using the authentication code and information associated with the phone device, and the request for the audio-only caller to join the video-enabled virtual meeting is allowed or denied based on the verification.

Connecting a phone device to a virtual meeting using multi-factor authentication

Methods and apparatus for receiving user meeting control for network conferences. In an embodiment, a method for receiving user meeting controls includes transmitting a request to participate in a network conference. The request includes an identifier. The method also includes receiving meeting controls for use during the network conference. The meeting controls are determined from a policy database based on the identifier.

Network conference meeting controls

Interactions with objects depicted within video streams displayed during a video conference are detected to cause information associated with the interacted objects to be presented. During a video conference, multiple video layers of a video stream obtained from a first participant device connected to the video conference are identified. An interaction with an object within one of those multiple video layers is detected during the video conference, in which the interaction is from a second participant device connected to the video conference. Based on the interaction, information associated with the object is presented during the video conference within a graphical user interface associated with the video conference. The video stream may, for example, initially include a background layer, a foreground layer, and an overlay layer. Interactive video layers corresponding to each of those initial layers may be introduced to receive interactions with objects depicted therein.

Outputting information associated with an interacted object depicted within a video stream

Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers or extensions to certain software services. Thereafter, when a call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as a phone number or extension dialed to place the call. A software service is determined based on the routing rule, and the phone is connected with the software system that provides the software service.

Routing an inbound call to a virtual meeting via an interactive voice response system

One example method includes receiving, by the video conference provider, a plurality of responses during a time period, the plurality of responses each provided by one of a plurality of participants in a video conference, the video conference associated with a host and hosted by a video conference provider, and each of the plurality of responses associated with a timestamp and one of a plurality of types of responses, wherein the one of the types of responses comprises an audible response, a visual response, or a user input response. The method also includes sampling, by the video conference provider, the plurality of responses to identify a plurality of response characteristics and generating, by the video conference provider, a consolidated response associated with each timestamp, the consolidated response based at least in part on the plurality of response characteristics. The method further includes assigning, by the video conference provider, an assigned score to the consolidated response associated with each timestamp, wherein assigning comprises utilizing one of the plurality of types of responses to prioritize certain of the plurality of responses, generating an indicator reflecting a comparison of the assigned score to a typical score associated with the host, and outputting the indicator to the host.

Capturing and presenting audience response at scale

One example method for controlling online meeting attendance includes obtaining meeting information associated with a meeting, the meeting information comprising a meeting identifier; receiving, by a video conferencing system from a client device, a request to join the meeting, the request comprising the meeting identifier; receiving a user identifier corresponding to a user; accessing a set of guest identifiers corresponding to a plurality of meeting guests invited to the meeting; determining that the user is a meeting guest of the plurality of meeting guests based on the user identifier and a correspondence to a guest identifier of the set of guest identifier, wherein the user identifier is not in the set of guest identifiers; and responsive to determining that the user is a meeting guest of the plurality of meeting guests, connecting the client device to the meeting.

Verifying user identities for admission to video conferences

Meeting controls are provided for network conferences. Providing meeting controls includes maintaining a policy database and receiving a request to participate in a conference. The request includes an identifier. The meeting controls are transmitted to a user device based on the request. The transmitted meeting controls are based on a conference type.

Conference-based meeting controls

Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers from certain software services. Thereafter, when an outbound call is initiated by a software service, the call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as an identifier associated with the software service. A phone number is determined based on the routing rule, and the outbound call reporting the determined phone number is delivered to a destination phone number.

Using a routing rule to signal a caller ID number in an outbound call

One example method for identifying at-risk meetings includes receiving, by a video conferencing system, access data potentially associated with a virtual meeting and a source of the access data, identifying the virtual meeting associated with the access data, determining a risk score based at least in part on the access data, the source of the access data, and a meeting property associated with the virtual meeting, the risk score indicating a likelihood of meeting disruption based at least in part on the risk score, and responsive to determining that the likelihood of meeting disruption exceeds a risk threshold, generating a notification message.

Systems and methods for identifying at-risk meetings

One example method includes receiving a plurality of responses during a time period, the plurality of responses each provided by one of a plurality of participants in a video conference hosted by a video conference provider, sampling the plurality of responses to identify a plurality of response characteristics, and then generating a consolidated response based at least in part on the plurality of response characteristics. The example method additionally includes causing the consolidated response to be output to at least one of the plurality of participants.

Message-based device-side telephone call to virtual meeting elevation

Techniques for monitoring video conferencing quality-of-service in autonomous systems are disclosed. In an example method, a video conference provider establishes a video conference including a plurality of client devices, in which each client device is connected to an autonomous system of a plurality of autonomous systems. The video conference includes a first client device connected to a first autonomous system administered by a communication service provider (CSP). The video conference provider receives packets from the first client device and determines, from the packets, video conference information including telemetry about the video conference, the first autonomous system traversed by the packets, and the associated CSP. The video conference provider determines one or more metrics about performance of the video conference in the first autonomous system based on the video conference information and outputs the metrics in real-time.

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San Jose, CA, United States of America

Brendan James Ittelson