Amazon Technologies, Inc.

Brandon W Farrell

Joseph Spencer King

Russell Dicker

James G Robinson

Systems and methods are provided for providing an answer to a question left unanswered in an electronic discussion forum. In some embodiments, a question that has not been answered may be identified in a first discussion forum. A second discussion forum in which to present the question may be determined, where the second discussion forum is more likely than the first discussion forum to result in an answer to the question. The question may then be presented in the second discussion forum, and one or more responses to the question may be received in the second discussion forum. It may then be determined whether one of the one or more responses includes a good answer to the question, and when the determination is that one of the one or more responses includes a good answer, the good answer may be presented in the first discussion forum.

Providing an answer to a question left unanswered in an electronic forum

Systems and methods are provided for identifying an answer to a question in an electronic discussion forum. In some embodiments, text from a discussion forum that includes a question may be retrieved. One or more responses to the question from the discussion forum may be determined. An answer to the question may then be determined from the one or more responses to the question. In some embodiments, an answer may be determined based, at least in part, on at least one of a context of the text from the discussion forum, a context of a location in which the answer to the question may be further presented, and user behavior related to the one or more responses to the question.

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Seattle, WA, United States of America

Brandon W Farrell