Intuit, Inc.

Bradly Stanton Feeley

Igor A Podgorny

Todd Frey Goodyear

Nima Sarshar

Matthew Cannon

Warren Bartolome

Nolan Richard Patterson

A computer-implemented method of managing questions and answers on a computer-hosted service. The method includes a computing device receiving text based tax question and answer pairings and inputting the tax question and answer pairings into a content model executed by the device and outputting a content score for each tax question and answer pairing based on the model. The content score comprises a number within a range. One end of the range corresponds to product content and another end of the range corresponds to general tax content. The device outputs an answer quality score for the tax question and answer pairings based at least in part on the content score and votes assigned to each respective question and answer pair, wherein votes comprises up votes and down votes. The device may generate a FAQ list stored in a database based at least in part on the answer quality score.

System and method for managing social-based questions and answers

Certain aspects of the present disclosure provide techniques for facilitating text inputs with long-tail keywords from a user in a social question and answer (Q&A) application. One example method generally includes receiving, at a server, a text input from the user at a client computer, and applying, a predictive model to the text input. The method further includes determining based on the predictive model, an increase in user traffic that is predicted to be generated from the text input and determining, a user interface (UI) to be generated for display to the user for subsequent interaction based on the increase in user traffic. The method further includes sending the UI to the client computer and receiving a subsequent text input from the client computer.

1307458USCON1 search engine optimization in social question and answer systems

A method and system increases Internet traffic to a question and answer customer support system, according to one embodiment. The method and system receive a question, and determine a search engine popularity or searchability of the question, according to one embodiment. If the search engine popularity or searchability of the question is less than a threshold, the question is provided to customer support personnel for reformation, according to one embodiment. The question and answer customer support personnel provide question reformation suggests to the customer support personnel, according to one embodiment.

Method and system for increasing internet traffic to a question and answer customer support system

The described embodiments relate to techniques for facilitating text inputs with long-tail keywords from a user in a social question and answer (Q&A) application. During operation, the system receives an input from the user. The system then applies a predictive model to determine a predicted business outcome for the received input from the user. Next, the system renders a user interface (UI) for subsequent user interaction with the social Q&A application, based on the predicted business outcome. Finally, the system displays the rendered UI to the user.

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La Mesa, CA, United States of America

Bradly Stanton Feeley