Avaya Inc.

Avaya Management L.p.

Bradley Raymond Black

Paul Roller Michaelis

Thomas Chmara

Jodee Varney

Francis A Ovenden

Silvana D Romagnino

The technology disclosed herein enables narration of occurrences in a telecommunications soft client operating in a GUI-less mode. In a particular embodiment, a method includes, in a user system, operating the telecommunications soft client in a first mode. In the first mode, the user system does not present a GUI to a user for the telecommunications soft client. A screen reader application is also executing on the user system. While in the first mode, the method includes audibly describing a first occurrence for the telecommunications soft client and receiving global user input into the telecommunications soft client. The screen reader application describes a second occurrence for a first application executing, and displaying an application window, on the user system.

Telecommunications soft client having a GUI-less operating mode

A computer-implemented method for handling a microflow includes receiving a workflow request that includes a task associated with the workflow and a contact address associated with the task, performing an operation associated with receiving the workflow request that includes at least one of opening a communication session with the contact address and sending a response to the workflow request to the contact address. The method further includes storing the task, prioritizing the task, and performing an operation associated with execution of the workflow including at least one of opening a communications session with the contact address, sending a status associated with performance of the task, and sending a completion status of the task.

Mobile activity manager

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Ottawa, Canada

Bradley Raymond Black