International Business Machines Corporation

Servicenow, Inc.

Bradford Austin Fisher

Robert Thomas Uthe

Jian Lin

Joshua S Allen

Robert L Nielsen

Paul Coccoli

James K MacKenzie

Bryan M Ellington

Jacob E Yackenovich

Dominic O'Toole

Nathan P Frith

Randy Allan Rendahl

Christopher Ward

Naga A Ayachitula

Melissa J Buco

David Matthew Loewenstern

Kent Fillmore Hayes, Jr

Jonathan Scott Greenfield

Anthony Brian O'Hare

Charles Ray Saylor

Charlotte Elizabeth Davis

Larisa Schwartz

A computer program product and a computer system for distributed dynamic sizing and load self-management for a relay infrastructure. Program instructions are executable to initiate, by the non-leaving relay in a relay infrastructure, an expansion process, in response to determining that a current load level reaches an expansion level and in response to determining that an overload condition of the relay infrastructure is satisfied; send to a server, by the non-leaving relay, an expansion message, in response to initiating the expansion process; send to the server, by the non-leaving relay, local statistics of endpoints of the non-leaving relay; shift, by the non-leaving relay, one or more endpoints of the non-leaving relay to a first new relay, in response to the server selecting from the endpoints an endpoint and converting the endpoint to the first new relay.

Distributed dynamic sizing and load self-management for a relay infrastructure

A plan including several groups of tasks is constructed for performing maintenance on a plurality of interrelated machines. A maintenance task in a first group is caused to execute within a window of time allocated for the maintenance. A determination is made that an estimated amount of time needed to execute a second group of tasks from the several groups is more than the remaining time in the window. In response to such a determination, the execution of the second group of tasks is omitted. The execution of a post-requisite task of the first group is completed. A maintenance task in the second group is executed during a second window of time allocated for the maintenance.

Managing maintenance operations in multi-machine configurations

Methods for distributed dynamic sizing and load self-management for a relay infrastructure. In one method, a relay in a relay infrastructure determines whether a current load level of the relay reaches an expansion level of the relay and whether an overload condition of the relay infrastructure is satisfied, and the relay initiates an expansion process in response to the determination. In another method, a relay in a relay infrastructure determines whether in response to determining that an underload condition of the relay infrastructure is satisfied, and the relay initiates a contraction process in response to the determination. In yet another method, a relay in a relay infrastructure determines whether a tolerance-load condition of the relay infrastructure is satisfied, and the relay in initiates a load self-management process in response to the determination.

A method of automatically and intelligently maintaining business systems, including information technology assets. A management system automatically maintains a business system based on relationships among resources within the business system and/or on a priority rank that establishes the value or importance of a particular resource. The management system, and optionally the user, can also create rules for maintaining relationships among resources and for maintaining relationships among different business systems. The management system automatically adapts to a change in rules by maintaining relationships among resources and business systems based on a change in the rules.

Managing networked resources

A system, method and apparatus for performing a real-time service level agreement (SLA) impact analysis. In the system of the invention, a service level manager can be programmed to establish a plurality of SLAs directly implicating selected resources. A relationship database further can be configured for coupling to one or more management applications programmed to manage the selected resources. Finally, a modeling and evaluation system can be communicatively coupled to the relationship database and the service level manager and programmed to perform a real-time SLA impact analysis based both upon resources directly implicated by the SLAs and also upon resources which are related to the resources directly implicated by the SLAs.

Real-time SLA impact analysis

A method, system and apparatus for estimating an SLA breach value. The method can include processing resource data to identify an acceptable SLA breach value; and, displaying the acceptable SLA breach value through a user interface. The processing step can include identifying a best practices SLA breach value based upon resource data for an aggregation of customers. Alternatively, the processing step can include identifying an average SLA breach value for a specific customer. As a further alternative, the identifying step can include identifying an average SLA breach value for a specific customer for a specific resource. As yet a further alternative, the processing step can include identifying an SLA breach value trend based upon past measured historical systems management data; and, predicting a future SLA breach value based upon the trend. In all cases, the acceptable SLA breach value can be increased by a fixed proportion.

Autonomic SLA breach value estimation

A method for using confidence factors in forming a system may include receiving a tolerable confidence factor. The method may also include utilizing only resources and relationships of a plurality of resources and relationships with confidence factors equal to or greater than the tolerable confidence factor to form the system.

Method and system for using confidence factors in forming a system

A method for auditing and verifying configuration items (CIs) in an information technology (IT) configuration management database (CMDB) includes identifying which configuration item (CI) types should be part of an audit, defining link rules to link an authorized CI type stored in a CMDB to an actual CI type that is part of an IT infrastructure, retrieving all authorized CI instances of the identified CI types from the CMDB, retrieving all actual CI instances of the identified CI types from a discovery upload of a current IT environment, comparing the actual CI instances to the authorized CI instances, and taking remedial action when variances are discovered.

System and method for automated configuration control, audit verification and process analytics

A method and system for use within at least one network. The method and system achieve their objects via computing equipment engineered to do the following: define one or more pools of network resources; and assign network resources on the basis of the one or more pools of network resources.

Method and system for enhancing communications efficiency in data communications networks

A method, system, and computer program product code using a two-tiered cache for hierarchically structured data. The present invention significantly reduces the frequency of computationally intense processing used to retrieve hierarchically structured data and reduces the system cache storage requirements for maintaining coalesced images.

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Chapel Hill, NC, United States of America

Bradford Austin Fisher