Snap-on Inc.

Snap-on Technologies, Inc.

Brad R Lewis

Carl J Krzystofczyk

Sunil Reddy

Jeff Grier

Jim J Cancilla

Dale A Trsar

Tyrone J Moritz

Mark H Petersen

Richard H Shepherd

Neil A Davis

Edward A Maron

Randall S Harbin

Mary Beth Siddons

David R Ellingen

Tyrone M Moritz

Neil Davis

A portal for transferring information between a master serer and a third-party client using a transportable replicating server is provided. The portal may be particularly useful for and may provide a significant cost advantage and benefit when access to front and back-office servers is limited or not accessible. The master server may replicate information (e.g., applications and data) from the front and back-office servers to the replicating server. After replication, the replicating server appears to the third-party clients as the front and back-office servers, containing the functionality and data to facilitate front and back-office operations. Being transportable, the replicating server can move from a first location at which the replicating server can communicate with the master server to a second location at which the replicating server can communicate with the third-party clients. At the second location, the information on the replicating server may be communicated to the third party devices.

Portal for distributing business and product information

A diagnostic device receives a first set of search criteria related to a problem with a vehicle, and the diagnostic device stores the first set of search criteria. In response to receiving a second set of search criteria, the diagnostic device can compare it with the first set of search criteria in order to identify a pattern between the two sets of search criteria. The diagnostic device can then alter the second set of search criteria based on the pattern between the two sets of search criteria.

Method and system for dynamically adjusting searches for diagnostic information

A method and system for adaptively modifying diagnostic vehicle information is provided. A system can automatically optimize default OEM diagnostic vehicle information by recognizing when to make text and non-text modifications within the information. Manual changes that are made once can be learned and used over and over again. Modifications may be made based on a desired use of the diagnostic vehicle information.

Method and system for adaptively modifying diagnostic vehicle information

A portal for transferring information between a master server and a third-party client using a transportable replicating server is provided. The portal may be particularly useful for and may provide a significant cost advantage and benefit when access to front and back-office servers is limited or not accessible. The master server may replicate information (e.g., applications and data) from the front and back-office servers to the replicating server. After replication, the replicating server appears to third-party clients as the front and back-office servers, containing the functionality and data to facilitate front and back-office operations. Being transportable, the replicating server can move from a first location at which the replicating server can communicate with the master server to a second location at which the replicating server can communicate with the third-party clients. At the second location, the information on the replicating server may be communicated to the third-party devices.

A system and method for identifying and substituting procedures in an OEM diagnostic tree with alternate procedures analyzed by highly experienced technicians to eliminate the use of potentially unavailable equipment and make the diagnostic tree more accessible to a greater number of technicians. The system includes a diagnostic tree editor and a library.

Diagnostic tree substitution system and method

A method and system for optimizing vehicle diagnostic trees using similar templates is provided. Diagnostic trees may be modified to include diagnostic code tips or further suggestions or instructions indicating what tool to use or how to use the tool. The diagnostic tree cab be modified or customized by comparing the diagnostic tree to previously modified diagnostic trees corresponding to similar vehicles, and suggestions within the previously modified tree that are referenced within a library can be linked to the diagnostic trees.

Method and system for optimizing vehicle diagnostic trees using similar templates

A system and method for evaluating and applying edits from one diagnostic tree to another matching or similar diagnostic tree is described. The system includes a diagnostic tree editor, a library, and a comparison engine. These elements work together to convert an OEM diagnostic tree to an optimized form for use in a repair shop environment by professional mechanics.

System and method for optimizing vehicle diagnostic tress using similar templates

An expert diagnostic service system using a distributed architecture for generating expert diagnostic suggestions based on input received from a plurality of diagnostic systems. The expert service system collects data related to effective diagnostic results, such as effective fixes, corresponding to various symptoms/faults from a plurality of diagnostic systems via a data transmission network, and accumulates the number of each effective fix corresponding to each of the various symptoms. The expert service system then assigns at least one effective fix to one of the various symptoms based on a result of the accumulating step, such as the rank of the accumulated number of each fix. The expert service system uses the assigned fix corresponding to a symptom as expert suggestions.

Growing community of inventors

Gilroy, CA, United States of America

Brad R Lewis