United Services Automobile Association (usaa)

Brad D Wells

Justin Dax Haslam

Vijay Jayapalan

Emily Margaret Gray

Debra Randall Casillas

Michael Patrick Bueche, Jr

Ross Andrew Thiele

David Alexander Lilley

Methods and systems described in this disclosure are directed to authentication of calling parties. The authentication of calling parties applies to simultaneous voice and/or data communications with multiple parties over multiple electronic mediums including a variety of electronic devices. A user can continue to maintain a data exchange session with a representative of an entity offering the goods or services of interest to the user across more than one user device. In some embodiments, a user can invite other parties in a multi-party call involving the user and the representative. Various embodiments for multi-party and multi-device authentication mechanisms are described herein. In some embodiments, the system calculates an estimated call waiting time for a user to speak with the representative.

Systems and methods for calling party authentication

Growing community of inventors

Boerne, TX, United States of America

Brad D Wells