Other

Bohdan Klepar

Herbert Willi Artur Ristock

Nikolay I Korolev

Andriy Vladimirovich Ryabchun

Conor McGann

Josef Eric Eisner

Gordon L Bell

Bharath Aravamudhan

Anand Pai Krishnanand Nitin

Francisco Gutierrez

Stanislav Lypchanskyy

Stanislav Lypachanskyy

Andriy V Ryabchun

Gordon Bell

Herbert Willi Ristock

Anand Pai Nitin

Conor Mcgann

A system and method for making engagement offers. A processor monitors a navigation path of a user navigating a website. The processor makes an offer for engagement with the user on a first web page reached by the user upon following the navigation path. The processor monitors a reaction of the user to the offer for engagement, and updates tag data associated with a second web page encountered by the user while traversing the navigation path. The tag data is updated based on the reaction of the user to the offer for engagement.

System and method for making engagement offers based on observed navigation path

A system and method for proactively making knowledge offers. A processor is configured to gather information on interactions by a user with resources provided by an enterprise having a customer contact center. The processor anticipates need of the user based on the gathered information, and generates a query based on the anticipated need. Prior to the user expressly requesting knowledge relating to a particular topic, the processor proactively identifies and suggests the knowledge to the user based on the generated query. The processor receives feedback relating to the suggested knowledge and outputs based on the feedback, a relevance score for the suggested knowledge.

Proactive knowledge offering system and method

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Walnut Creek, CA, United States of America

Bohdan Klepar