International Business Machines Corporation

Biao Hao

Romelia H Flores

Denzil S Menezes

Shiju Mathai

Raymond L Yee

Leonard Scott Hand

Endemecio Santana

Philip E Reed

A system for neural networks and virtual agents is provided. A computing device analyzes (i) one or more consumer requests and (ii) one or more underlying attributes. A computing device generates a threshold level of prediction of a response profile based on, but is not limited to, output data from the neural network. A computing device distributes the predicted response from the neural network to one or more cognitive service agents.

Holistic service advisor system

Arrangements relate to processing financial transactions on an automated teller machine (ATM). An ATM identifier can be presented on a display of the ATM. An ATM identifier confirmation can be received from a mobile computing device. Responsive to determining that the ATM identifier confirmation matches the identifier presented on the display of the ATM, a customer authentication or a transaction request can be received from the mobile computing device. Responsive to verifying the customer authentication or the transaction request, the transaction request can be processed.

Automated financial transactions

A software configurable computing environment can include at least one application disposed within the software configurable computing environment. The environment can also include a resource management engine configured to define at least one computing resource for the software configurable computing environment. A resource allocation engine can allocate the computing resources defined by the resource management engine for use in the software configurable computing environment. A resource utilization engine can perform at least one programmatic action for the application using available ones of the resources allocated by the resource allocation engine.

Method, system, and apparatus for establishing a software configurable computing environment

A unit for defining resources for a software configurable computing environment. The unit can include an entity configured to be software associated with at least one asset. Each asset can be a physical asset that provides at least one resource. The software configurable computing environment can include the entity. The inclusion of the entity in the software configurable computing environment can cause at least one resource to be allocated to said software configurable computing environment.

Method, system, and apparatus for allocating resources to a software configurable computing environment

A method for managing custom relationship management (CRM) resources including communicatively linking a service router to a plurality of service resources. For each of the service resources, at least one routing criterion can be established. A multitude of service requests can be received by the service router via a multitude of communication channels. Each service request can be analyzed for request characteristics. The request characteristics can then be compared to routing criteria. Each of the service requests can be automatically routed to a selected service resource based at least in part upon the previous comparison. Values for the routing criteria can be dynamically altered based upon feedback.

Method for managing resources in a multi-channeled customer service environment

Shopper free form input representing an unstructured shopping request can be received. The free form input can comprises at least two of a free form voice input, a text message, an email, a fax message, a browser input and an image. The free form input can include information related to one or more items, at least one of a shipping address, and payment details. Semantics can be extracted from the shopper free form input relating to at least one item available for sale. At least one item can be automatically added to an electronic shopping cart based upon the extracted semantics. An ability can be provided to a corresponding shopper to automatically purchase the items contained in the electronic shopping cart.

Populating an E-commerce shopping cart and other E-commerce fields based upon content extracted from natural language input

The present invention discloses a document for formally defining service level requirements in a service oriented architecture (SOA). This document can include a service specification that defines functional attributes and a capability specification that defines performance requirements. These functional attributes and performance requirements can influence the response of the SOA to a service request. For example, a dynamic interpreter of the requirements document can dynamically adjust SOA resources to ensure performance requirements specified in the requirements document are met.

Technique for defining and dynamically enabling service level requirements in a service oriented architecture

A method for presenting portlets within a portal can include providing a portal including a multitude of portlets, each portlet having at least one presentation attribute. A context in which access to the portal is requested can be identified and particular ones of the presentation attributes can be selected according to the context. Based upon selected presentation attributes, a presentation order can be determined for the portlets.

Context sensitive portlets

A software method for analyzing relationships between individuals can include the step of establishing a recordation framework for recording relationships between individuals. At least one relationship based on organization structure can be recorded using the established framework. Additionally, at least one relationship based upon project-specific collaborations can be recorded using the framework. At least one relationship based upon social interactions can also be recorded using the framework. The recorded relationships can be queried to determine a set of organizational, project-specific, and social relationships for a defined group of individuals.

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Bedford, TX, United States of America

Biao Hao