Servicenow, Inc.

Bharath Padaki

Shouvik Goswami

Jebakumar Mathuram Santhosm Swvigaradoss

Harshvardhan Prasad

Jason Occhialini

Varun Tayal

James Robert Edmonds

Navakanth Reddy Gandavarapu

Nirupam Biswas

Parameswara Reddy Annapureddy

Jeremy Hess

A domain separated service catalog may include global catalog items and domain-specific catalog items. Global catalog items may be accessible to all users of a catalog. Catalog item data for global catalog items may be stored in a catalog item data table. Domain separated catalog items may only be accessible within the domain with which they are associated. Catalog item data for domain separated catalog items may also be stored in the catalog item data table. When a user associated with a domain opens the service catalog, data for catalog items may be retrieved from the catalog item data table. The catalog may then be populated with the global catalog items and the domain specific catalog items.

Systems and method for domain separation of service catalog

Systems and methods for a service portal interface including a service offering catalog and conflict scheduling calendar are disclosed. A service offering catalog may make available tangible hardware and infrastructure equipment to employees of an organization via a web-based ordering system. The service offering catalog may also make available non-tangible services to be performed in support of one or more employees of the organization. The conflict calendar scheduling system may provide a graphical conflict detection and resolution interface incorporating calendar style view and drag and drop capability such than an end-user may adjust parameters of a scheduled update to align with other requested work items of an enterprise and result in a conflict free timeslot for maintenance and upgrade tasks.

Service offering wish list ordering interface and conflict scheduling calendar system

Techniques for designing tests of a service catalog without having to write and/or edit the underlying scripts are disclosed. A library of tests step templates is populated and provided to a user. The tests step templates in the library may be selected by the user and edited to fill in specific parameters that specify the actions to be taken during execution of the test step. The test step may then be combined with other test steps to form a test. In some embodiments, the library may include test templates made up of frequently used sequences of individual test steps. Once a test has been designed, the test may be run, either manually triggered by a user or according to a schedule. The system may then run through the steps of the test, as specified by the user, by running the underlying scripts. As the test is run, results are generated.

Systems and method for automated testing framework for service portal catalog

Systems, methods, and media for analyzing service catalog items include determining information about a service catalog item, such as whether the service catalog item functions as intended, has macros associated therewith that have changed due to a platform change of a platform running the service catalog, and determining a change has occurred to variables and the source of the change when variables associated with the service catalog item have changed.

Systems and methods for service catalog analysis

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San Diego, CA, United States of America

Bharath Padaki