International Business Machines Corporation

Beth Lanin

Josemina Marcella Magdalen

Nissan Hajaj

Yoram Nelken

Randy Jessee

Dani Cohen

Sam Michelson

Tsachy Shacham

Avi Margalit

Ronen Hod

Amir Navot

A software tool for creating, training and testing a knowledge base of a computerized customer relationship management system is disclosed. The software tool includes corpus editing processes for displaying and editing text-based corpus items, and assigning selected categories to individual corpus items. Knowledge base construction processes construct a knowledge base by analyzing a first subset of the corpus items, and testing processes test the knowledge base on a second subset of the corpus items. Reporting processes generate reports containing indicia representative of the testing results, which may be utilized to edit the corpus items and retrain the knowledge base so as to improve performance.

Software tool for training and testing a knowledge base

Growing community of inventors

Jerusalem, Israel

Beth Lanin