Mckesson Corporation

Beth Kaye

Stacy Hopkins

A computing device, method and computer program product are provided to process messages received from a source and to construct messages transmitted to a recipient that include the information required to elicit the desired response. In relation to a method, an electronic message is received and analyzed relative to requirements of the related message to determine whether the electronic message includes information required by the related message. If the analysis determines that the electronic message fails to satisfy the requirements of the related message, the method searches historical data related to prior messages to identify additional information sufficient in combination with the information provided by the electronic message to satisfy the requirements of the related message, constructing the related message based upon the additional information identified from the historical data and the information provided by the electronic message, and causing the related message to be transmitted to a request processor.

Computing device and method for message construction and processing based upon historical data

A database system, computing device and method are provided to construct and process messages in a manner dependent upon the satisfaction of predefined requirements. In regards to a method, an electronic message is received and a determination is made as to whether the subject of the electronic message is a member of a group for which the predefined requirements are to be satisfied. If so, the method determines whether the predefined requirements are satisfied with respect to the subject of the electronic message. The method also constructs a related message, causes the related message to be transmitted to a request processor and receives a response from the request processor. The method then constructs a response to the electronic message and, in an instance in which the predefined requirements are not satisfied, causes a notification regarding a failure to satisfy the predefined requirements to also be constructed.

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Suwanee, GA, United States of America

Beth Kaye