Bevocal, Inc.

Bertrand A Damiba

Anthony Rajakumar

Rohit Dhawan

Ryan J Bush

Vipul Niranjan Vyas

Navneet Raja

An automated method for determining user satisfaction with a call comprising (1) maintaining a count of the number of times a user was asked for input during the call (the 'actual count'), (2) maintaining a count of the number of times a user should have been asked for input based on the dialog path the user traversed (the 'ideal count'), and (3) associating no difference between the actual count and the ideal count with maximum user satisfaction and associating increasing differences between the counts with decreasing user satisfaction. In one embodiment, if the difference between the actual count and ideal count reaches a certain threshold, the call system changes the interaction with the user.

Automated method for determining caller satisfaction

A system, method and computer program product are provided for collecting information utilizing speech recognition. After receiving a specification, a voice application is configured based on the specification. During use, the voice application is capable of collecting information utilizing speech recognition.

Configurable information collection system, method and computer program product utilizing speech recognition

A system, method and computer program product are provided for speech recognition. During operation, a database of words are maintained. Initially, a probability is assigned to each of the words which indicates a prevalence of use of the word. Further, an utterance is received for speech recognition purposes. Such utterance is matched with one of the words in the database based on least in part on the probability.

System, method and computer program product for large-scale street name speech recognition

A system, method and computer program product are provided for tuning a speech recognition process. Initially, a database of utterances is maintained. Thereafter, information associated with the utterances is collected utilizing a speech recognition process. Further, the utterances in the database are transmitted to a plurality of users utilizing a network. As such, transcriptions of the utterances in the database may be received from the users utilizing the network. In use, the speech recognition process may be tuned utilizing the information and the transcriptions.

System, method and computer program product for a distributed speech recognition tuning platform

A system, method and computer program product are afforded for providing a transcription graphical user interface. Initially, an utterance icon is displayed for prompting the emission of an utterance via a speaker upon the selection thereof. Further, a transcription field is depicted for allowing entry of a transcription of the utterance utilizing a keyboard. In use, the present transcription graphical user interface is displayed using hypertext markup language (HTML).

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Sunnyvale, CA, United States of America

Bertrand A Damiba