At+t Corp.

Bernard S L Renger

Lee Begeja

Benjamin J Stern

Jeffrey Joseph Farah

Pradeep K Bansal

Rajesh Kapadia

Kenneth Jong

Kurt D Seidel

An emergency breakthrough system allows users to break through a busy signal, using an automated rather than operator assisted technique. Upon receipt of a busy signal, rather than hanging up and dialing an operator to gain a manual assistance for third party call breakthrough, the calling party is able to keypad an enablement request, such as *85, requesting emergency call breakthrough. After that entry, the system awaits a breakthrough passcode, such as a four digit number, which if validated permits the user to breakthrough the busy signal and reach the called party, without operator intervention. Predesignated numbers can gain automated access by ANI identity of the calling number.

System and method for automated emergency call breakthrough

This invention provides an adaptive monitor and support system that adapts a monitoring process for monitored devices based on monitored data by downloading instructions and/or monitor/support programs to optimize the monitoring process. A monitor/support shell executes in intelligent monitored devices such as personal computers. For non-intelligent devices, intelligent monitor devices are provided to support the monitor/supporting shell. A profile corresponding to each monitored device identifies device functions that require special monitor and/or support processes which are downloaded from an adaptive monitor and support device located remotely relative to the monitored device. The adaptive monitor and support device analyzes uploaded monitored data and adjusts the monitoring process based on the analysis results by downloading special monitor programs, special support programs, and/or instructions to the monitored devices. The special monitor and/or support programs may also be downloaded directly from third-party databases.

Method and apparatus for adaptive monitor and support system

Growing community of inventors

New Providence, NJ, United States of America

Bernard S L Renger