Fmr Corp.

Bernard Kleynhans

Serdar Kadioglu

Alex Arias-Vargas

Shishir Shekhar

Akshay Jain

Debalina Gupta

Ramesh Baral

A method for generating cross-channel recommendations for a customer includes receiving customer data associated with the customer, content data, and clickstream data; encoding the content data using a text encoder, the encoding resulting in content embeddings; encoding the clickstream data using a clickstream encoder, the encoding resulting in clickstream embeddings; providing the content data, the clickstream data, and the clickstream embeddings as inputs to a hybrid latent model; causing execution of the hybrid latent model, the execution resulting in cross-system user and item interaction embeddings; retrieving application features corresponding to the clickstream data from an application feature store; providing the customer data, the content embeddings, the clickstream embeddings, the cross-system user and item interaction embeddings, and the application features as inputs to a recommendation model; causing execution of the recommendation model, the execution resulting in a plurality of ranked recommendations.

Cross-system recommender

Methods and apparatuses are described for automated predictive product recommendations using reinforcement learning. A server captures historical activity data associated with a plurality of users. The server generates a context vector for each user, the context vector comprising a multidimensional array corresponding to historical activity data. The server transforms each context vector into a context embedding. The server assigns each context embedding to an embedding cluster. The server determines, for each context embedding, (i) an overall likelihood of successful attempt and (ii) an incremental likelihood of success associated products available for recommendation. The server calculates, for each context embedding, an incremental income value associated with each of the likelihoods of success. The server aggregates (i) the overall likelihood of successful attempt, (ii) the likelihoods of success, and (iii) the incremental income values into a recommendation matrix. The server generates instructions to recommend products based upon the recommendation matrix.

Automated predictive product recommendations using reinforcement learning

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Cambridge, MA, United States of America

Bernard Kleynhans