International Business Machines Corporation

Bernard Dakar

Philippe Favre

Denis Aubert

Emmanuel Lancon

Patrick Gayrard

Franck Boudinet

Eric Forestier

Systems are provided for costing service proposals, each comprising a set of proposal elements (OEs) selected from a predetermined group of proposal elements. A proposal costing system has a proposal formulator for selecting a set of proposal elements (OEs) for a new service proposal from the predetermined group of proposal elements in response to user input. The system includes a cost controller for maintaining, for each OE, service data indicative of service tasks associated with that proposal element. The system is adapted for determining a total cost for a new service proposal in dependence on the service data for the selected proposal elements and cost data indicating a cost of service tasks indicated by the service data. In addition, the cost controller is adapted for automatically updating the service data for OEs in the group in dependence on maintenance data indicative of service tasks performed in operation of real services.

Systems and method for costing of service proposals

A method and system are disclosed for allowing a device using a Web browser unable to support CSS, to request trough a network and display Web HTML pages including CSS while using all the presentation features of the included CSS that it can support through the network, said method comprising the steps of: receiving a request from the device for obtaining a Web HTML page; identifying the requesting device, aggregating all the device and network display possibility information, and suppressing the contradictory information, the network display possibilities being of the highest priority, the result forming a Request rule list; retrieving the requested Web page from a Web server; aggregating all the CSS presentation definitions of the Web page while suppressing the conflicting ones in a resulting CSS rule list; modifying the statements of the HTML page which are not related to CSS, reflecting the CSS rule list while taking into account the device and network possibilities as stated in the Request rule list; transmitting to the device the HTML page comprising the modified statements. The method is executed on a network component which may be a proxy server or a router with computing capabilities.

Method and system for improving presentation of HTML pages in web devices

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Saint Laurent du Var, France

Bernard Dakar