Nortel Networks Corporation

Nuance Communications, Inc.

Benoit Dumoulin

Stephen Douglas Peters

Daniel Boies

Real Tremblay

Ben Shahshahani

Dominic Lavoie

Remi Ken-Sho Kwan

A computerized method is provided for electronically directing a call to a class, such that an utterance spoken by a speaker and received by a call-routing system is classified by the call-routing system as being associated with the class, such that the call-routing system includes a speech-recognition module, a feature-extraction module, and a classification module. The method includes extracting features from recognized speech; weighting elements of a feature vector with respective speech-recognition scores, wherein each weighting element is associated with one of the features; ranking classes to which the features are associated; and electronically directing the call to a highest-ranking class.

Method and apparatus for generating a speech-recognition-based call-routing system

A speech recognition system having an input for receiving an input signal indicative of a spoken utterance that is indicative of at least one speech element. The system further includes a first processing unit operative for processing the input signal to derive from a speech recognition dictionary a speech model associated to a given speech element that constitutes a potential match to the at least one speech element. The system further comprised a second processing unit for generating a modified version of the speech model on the basis of the input signal. The system further provides a third processing unit for processing the input signal on the basis of the modified version of the speech model to generate a recognition result indicative of whether the modified version of the at least one speech model constitutes a match to the input signal. The second processing unit allows the speech model to be modified on the basis of the recognition attempt thereby allowing speech recognition to be effected on the basis of the modified speech model. This permits adaptation of the speech models during the recognition process. The invention further provides an apparatus, method and computer readable medium for implementing the second processing unit.

Method and apparatus providing hypothesis driven speech modelling for use in speech recognition

A technique for identifying one or more items from amongst a plurality of items in response to a spoken utterance is used to improve call routing and information retrieval systems which employ automatic speech recognition (ASR). An automatic speech recognizer is used to recognize the utterance, including generating a plurality of hypotheses for the utterance. A query element is then generated for use in identifying one or more items from amongst the plurality of items. The query element includes a set of values representing two or more of the hypotheses, each value corresponding to one of the words in the hypotheses. Each value in the query element is then weighted based on hypothesis confidence, word confidence, or both, as determined by the ASR process. The query element is then applied to the plurality of items to identify one or more items which satisfy the query.

Query expansion and weighting based on results of automatic speech recognition

An apparatus for normalizing speech feature elements in a signal derived from a spoken utterance. The apparatus includes an input, a processing unit and an output. The input receives speech feature elements transmitted over a channel that induces a channel specific distortion in the speech feature elements. The processing unit is coupled to the input and is operative for altering the speech feature elements to generate normalized speech feature elements. The normalized speech feature elements simulate a transmission of the speech feature elements over a reference channel that is other than the channel over which the transmission actually takes place. The apparatus can be used as a speech recognition pre-processing unit to reduce channel related variability in the signal on which speech recognition is to be performed.

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Montreal, Canada

Benoit Dumoulin