International Business Machines Corporation

Benjamin I Rubinger

Venkatramanan Jeyaraman

Mark D Reinhardt

Jennifer G Becker

Jennifer G Becker Antley

Matthew Charles Hillary

Marcus Lee Belvin

Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.

Automatic adjustment of metric alert trigger thresholds

A system is disclosed for automation-assisted curation of technical information from technical support tickets into a technical information knowledge base. In one example, a method includes mapping information from a plurality of fields of a support ticket in a technical support reporting tool to a plurality of corresponding fields of a structured information file. The method further includes rendering the structured information file in a user-editable format in a user interface; saving user inputs to the structured information file, thereby generating a curated structured information file that incorporates the mapped information and the user inputs; and saving the curated structured information file to a searchable technical support information data store.

Automation-assisted curation of technical support information

A processor of a first loss-prevention configured mobile device detects a second loss-prevention configured mobile device in proximity of the first loss-prevention configured mobile device. Responsive to detecting the first and the second loss-prevention configured mobile devices in proximity, spatial separation of the first loss-prevention configured mobile device from the second loss-prevention configured mobile device beyond a configured separation distance is detected. A voice of an owner of the second loss-prevention configured mobile device is detected at the first loss-prevention configured mobile device located beyond the configured separation distance. An alert is generated at the first loss-prevention configured mobile device that indicates that the owner of the second loss-prevention configured mobile device is separated from the second loss-prevention configured mobile device.

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Cambridge, MA, United States of America

Benjamin I Rubinger