Ebay, Incorporated

Replicant Solutions, Inc.

Benjamin Gleitzman

Jack Phillip Abraham

Andrew David Palmer

Jeffrey Tyson

Christina Mercando

Jason Kotenko

Kyle Lee

Jack Philip Abraham

Feeds in a network-based marketplace are described. The system receives a request, over a network, from a user that is associated with feed selection information, and identifies source feeds based on the feed selection information. The source feeds respectively include a first plurality of content elements. The system generates a presentation feed by retrieving a second plurality of content elements from the source feeds. The generating is performed continuously and in real-time. The system segments the presentation feed into pages and generates interfaces that include a first interface based on the pages. The system communicates the first interface, over the network, to the user, responsive to the receiving of the request.

Systems and methods for facilitating feed in a network-based marketplace

Systems and methods for managing a call between a contact, a conversation bot, and a human agent are disclosed. The method selects a conversation bot associated with a particular human agent from multiple conversation bots that are each associated with a different human agent. Each conversation bot can be a model trained using conversation data recorded during conversations conducted by the particular human agent with which it is associated. The method connects an audio call with a human contact, and generates audio during the call based upon a voice of the particular human agent. The method determines that a transition criterion is satisfied, and selects a selected human agent from amongst a plurality of available human agents. When the transition criterion is satisfied, the method enables a selected human agent to participate on the call, and continues the call between the selected human agent and the human contact.

System and method for managing calls of an automated call management system

Systems and methods for facilitating feed in a network-based marketplace are described. The system includes a plexus of aggregation interfaces including a first aggregation interface and a second aggregation interface. The first aggregation interface displays content elements and the second aggregation interface is for reconfiguring a presentation feed. The system communicates the first aggregation interface to a client machine responsive to receiving a first selection via a source feed identifier presented in the first content element of the first presentation interface. The system further communicates the second aggregation interface to the client machine responsive to receiving a second selection, via the first aggregation interface, the second selection identifying the second aggregation interface. The system receives a third selection via the second aggregation interface, the third selection causing removal of the first source feed from the plurality of source feeds that comprise the presentation feed.

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Alameda, CA, United States of America

Benjamin Gleitzman