Fullstory, Inc.

Benjamin David Dean

Joel Grayson Webber

Mark Nicholas Seth Fowler

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for protecting user privacy in the playback of user sessions are described. In one aspect, a method includes accessing, for a user session with one or more user interfaces, event data that includes interface data specifying a structure of the user interface(s), and, for each of one or more user interface elements for which content was presented by the user interface(s) during the user session, an encrypted content element including the content of the user interface element encrypted using a public key corresponding to a rule enabling recording of the content of the user interface element and data identifying the rule. Playback of the user session is generated including, for each of the interface element(s), decrypting the encrypted content element for the user interface element and presenting the decrypted content during the playback of the user session.

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Atlanta, GA, United States of America

Benjamin David Dean