Medallia, Inc.

Benjamin Chokchai Markines

Mansu Kim

Sudheer Babu Chittireddy

Sudheer Banu Chittireddy

Embodiments discussed herein refer to systems and methods for chatbot interactions. When chatbot derived interactions are detected, the system can prevent those interactions from being further processed. This can be performed by an analysis system operative to engage in a dialog with customers. The system can manage a dialog with a first customer and evaluate the dialog to determine whether any interactions or responses are associated with a chatbot or a human. Interactions or responses determined be associated with a chatbot are dropped and not permitted to be further processed by the analysis system.

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Sunnyvale, CA, United States of America

Benjamin Chokchai Markines