Rpx Corporation

Vertical Networks, Inc.

Converged Data Solutions, Inc.

Benjamin Alfred Alves

Alan R Loudermilk

Adeline Pang

System and method for selling, configuring, installing, reconfiguring and servicing integrated voice/data communications systems are disclosed. An Internet/web based portal is provided to enable a high level of data to be easily collected. The portal guides the customer or sales persons in the collection of user requirements data indicative of the particular customer's hardware, telephony and network service requirements. Test of the data is performed, ensuring that all required data has been entered. The user requirements data is translated into configuration data in order to configure the system in a manner to satisfy the user requirements data. Configuration data resulting from a user requirements data entry and translation process is coupled with a hardware manufacturing process to produce an integrated system configured for the particular customer. A centralized intelligence ensures that the installed system will work correctly and in accordance with the requirements of the particular customer, to facilitate equipment upgrades and the provision of WAN or other network services to the customer.

Systems and methods for providing voice/data communication systems and voice/data communications

A method for providing communications systems and network connection services is disclosed. Via a portal, user requirements data are entered, which are determinative of a configuration of the communications system. The user requirements data are translated into configuration data, which is stored in a storage location in electronic communication with the portal. The configuration data is provided to a manufacturing agent, which manufactures the communications system. The step of manufacturing the communications system includes loading the configuration data into the communications system, and the communications system operates based on the configuration data. The communications system is provided to a customer, and the communications system is operative to provide voice and data communications to a plurality of users in accordance with the configuration data. Prior to the step of manufacturing the communication system, a commercial transaction is initiated for the provision of the communication system to the customer, and prior to the step of providing the communication system to the customer, based on the user requirements data a commercial transaction is initiated for the provision of network connection services such as WAN services.

Methods for providing voice/data communication systems and voice/data communications via a portal

Web/portal-based systems and methods for selling, configuring, installing, reconfiguring and servicing such integrated voice/data communications systems are disclosed. An Internet/web or personal digital assistant ('PDA') or personal computer ('PC') based portal is provided to enable a relatively high level of data to be more easily collected. The portal preferably is graphical and guides either the customer or one or more sales persons (or site installer/technician, etc.) in the collection of user requirements data indicative of the particular customer's hardware, telephony and network service requirements. The user requirements data is a less technical, more intuitive level of user requirements data, as compared with configuration data. An initial test of the data preferably is performed, such as for purposes of data consistency, ensuring that all required data has been entered and the like. Thereafter, the user requirements data is translated into configuration data, preferably by way of automatic (or semi-automatic) software tools for installation or input into the integrated voice/data communications system in order to configure the system in a manner appropriate to satisfy the user requirements data. Such portal-based user requirements data entry is coupled to, and part of, a method for selling, ordering, manufacturing, testing and installing such integrated voice/data communications systems. Configuration data resulting from a user requirements level data entry and translation process is coupled at a desirable point with a hardware manufacturing process, such that an integrated system configured for the particular customer may be produced. A centralized intelligence may be involved in the configuration and testing of such integrated systems, thereby helping to facilitate configuration and testing, and thereby helping to ensure that the installed system will work correctly and in accordance with the requirements of the particular customer. Such a centralized intelligence also may be used to facilitate equipment upgrades and the provision of WAN or other network or other services to the particular customer.

Growing community of inventors

Flower Mound, TX, United States of America

Benjamin Alfred Alves