Allstate Insurance Company

Ben Phillabaum

Ryan Dunn

Michael A LaVigne

Aspects of the disclosure relate to computing platforms that utilize improved natural language processing techniques for performance evaluation and training. A computing platform may automatically determine, based on audio transcription files, a model for dynamic performance evaluation and training, which may be dynamically updated as additional audio transcription files are received. The computing platform may receive and analyze an additional audio transcription file using natural language processing and the model, which may result in proficiency scores. Based on the proficiency scores, the computing platform may calculate an overall proficiency score and identify areas for improvement associated with the first individual. Based on the areas for improvement, the computing platform may determine performance feedback tailored to the individual and may send, to a user device associated with the individual, the performance feedback.

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Lafayette, IN, United States of America

Ben Phillabaum