Nice Systems Ltd.

Beeri Mart

Hadas Liberman Ben-Ami

Moshe Wasserblat

Leon Portman

Stas Margolis

Uzi Baruch

Shay Weiss

Oren Yaakov Lewkowicz

Omri Hayner

Omer Gazit

Ronit Ephrat

Offer Hassidi

Zohar Tsfoni

Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.

Method and system for routing text based interactions

Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.

Session board controller based post call routing for customer feedback application

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Hod Hasharon, Israel

Beeri Mart