Microsoft Technology Licensing, LLC

Barton K Duncan

Mathieu Baptiste Demarne

Ya Lin

Zi Ye

Yvonne Mckay

Grant R Culbertson

Wenjing Wang

Thomas R Michaels, Jr

Youquan Su

Zhirui Yuan

Shirley F Tan

Ashwin Shrinivas

A computing system automatically manages error reports. Each error report specifies an error that occurred within a subsystem of the computing system. A received error report is added into a root cause grouping. Each root cause grouping contains error reports having error types traceable to a same root cause. A deployment time at which the subsystem corresponding to the error report was deployed within the computing system is determined. A severity score for the root cause grouping is generated as a function of the deployment time. The severity score inversely correlates to a time period length between the deployment time and the occurrence time of the error. The root cause grouping is assigned to a ranked error container of a plurality of ranked error containers based on the generated severity score. Each ranked error container contains root cause groupings having severity scores within a specified score range.

Automated error triage scoring

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Philadelphia, PA, United States of America

Barton K Duncan