Oracle Otc Subsidiary LLC

Oracle International Corporation

Barry Gordon Coleman

Stephane Muszynski

Frank McCarry

Keith Speers

A system can mask specific components of an application, such as a web page, displayed during a screen sharing session. As the web page is being displayed on a first computer screen (i.e., screen), the system can automatically mask specific components of the web page. Thus, when the first screen is captured, and the capture is transmitted to a second screen, the specific components of the web page that have been masked will not be displayed at the second screen.

Masking sensitive information in a screen sharing session

A rules system can store one or more rules within a data store, and can deploy the one or more rules as one or more rule scripts, so that the one or more rule scripts are loaded by a rules server. The rules system can then receive requests from a browser engine contained within a web page and execute the one or more rule scripts loaded by the rules server to generate data. The rules system can then transmit the generated data to the browser engine contained within the web page.

Dynamic display of web page content based on a rules system

A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information corresponding to the user; receiving an incoming phone call on the dynamically selected phone number, connecting the incoming call to an outgoing call to the call center, and providing the context information to a computer corresponding to an agent to whom the outgoing call is connected. The context information may include a web page viewed by the user, and may be sufficient to provide a co-browsing capability. The technique may be utilized with or without session based web pages and may be performed by a sever that serves web page content to the user or a third party service provider.

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Barry Gordon Coleman