At&t Intellectual Property I, L.p.

At+t Corp.

Barry Allen Parker

Allen Louis Gorin

Jay Gordon Wilpon

James B Scherer

The invention concerns an automated task classification system that operates on a task objective of a user. The system may include a meaningful phrase generator that generates a plurality of meaningful phrases from a set of verbal and non-verbal speech. Each of the meaningful phrases may be generated based on one of a predetermined set of the task objectives. A recognizer may recognize at least one of the generated meaningful phrases in an input communication of the user and a task classifier may make a classification decision in response to the recognized meaningful phrases relating to one of the set of predetermined task objectives.

Automated task classification system

An automated call routing system and method which operates on a call-routing objective of a calling party expressed in natural speech of the calling party. The system incorporates a speech recognition function, as to which a calling party's natural-speech call routing objective provides an input, and which is trained to recognize a plurality of meaningful phrases, each such phrase being related to a specific call routing objective. Upon recognition of one or more of such meaningful phrases in a calling party's input speech, an interpretation function then acts on such calling party's routing objective request to either implement the calling party's requested routing objective or to enter into a dialog with the calling party to obtain additional information from which a sufficient confidence level can be attained to implement that routing objective.

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Stewartsville, NJ, United States of America

Barry Allen Parker