Citrix Systems, Inc.

Balasubramanian Swaminathan

Leo C Singleton, Iv

Georgy Momchilov

Mukund Ingale

Kenneth Bell

Mukesh Garg

Vikramjeet Singh Sandhu

Himanshu Agarwal

Vivek Koni Raghuveer

Aditya Ranjan

A computer system configured to identify errors in a session launch initiated by a client application is provided. The computer system includes a memory and at least one processor coupled to the memory. The at least one processor is configured to receive one or more events from one or more applications or devices involved in the session launch, wherein an event of the one or more events comprises information from an application or device call (e.g., an application programming interface (API) call) communicated during the session launch, the information comprising destination information; build a primary Directed Acyclic Graph (DAG) based on the information from the API call; determine an error identifier based on the primary DAG; retrieve a troubleshooting recommendation from a library based on the error identifier; and send the troubleshooting recommendation to the client application.

System and methods to detect faulty components during session launch

A computing system may be in communication with client computing devices. The computing system may include a cloud infrastructure, an offline cache, and a VDA configured to concurrently have a first registration with the cloud infrastructure, and a second registration with the offline cache, and provide corresponding virtual desktop instances for the client computing devices based upon either the first registration or the second registration. The offline cache may be configured to broker local resources for the virtual desktop instances when the cloud infrastructure is unavailable. The VDA may be configured to transition to the offline cache using the second registration when the cloud infrastructure is unavailable.

Computing system with dual VDA registration and related methods

Growing community of inventors

Parkland, FL, United States of America

Balasubramanian Swaminathan