Capital One Services, LLC

Balaraju Gujjari

Abhinav Sharma

Trent F Hodges

Harmanjit Singh

Arvind Tangirala

Alayna Francis

Parameswar Dasari

Billy Jack Hall

Srilaxmi Sowmya Penmatsa

Subramanyam Jayaraman

Dianhai Du

John F Grisamore

Disclosed herein are system, method, and computer program product embodiments for ingesting batch or real-time incoming audio or text interactive communications. The system verifies that the interactive communication excludes security threats, comprises associated metadata, verifies that the interactive communication is linked to an existing or previous customer's interaction within an organization, enriches the associated metadata with additional data from the customer's interaction within an organization, transforms a media file type of the interactive communication to a common media file type, generates a transcript of the interactive communication, registers the enriched associated metadata with a stored copy of the transcript, and instantiates an interface to provide organizational access to the registered enriched associated metadata and stored copy of the transcript.

Source agnostic call recording and chat ingestion

In some implementations, a device may receive a request for a plurality of documents that are associated with an individual or entity. The device may perform a search for the plurality of documents in one or more document repositories. The device may store, based on a determination that a first document, of the plurality of documents, is available in a document repository, of the one or more document repositories, information indicating that the first document is available in the document repository. The device may determine, based on a determination that a second document, of the plurality of documents, is not available in the one or more document repositories, a procedure that is to be used for obtaining the second document. The device may perform the procedure for obtaining the second document based on determining the procedure that is to be used for obtaining the second document.

Document management platform

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Little Elm, TX, United States of America

Balaraju Gujjari