Amazon Technologies, Inc.

Balarajan Balasubramaniam

Kaushik Mani

Ahmet Can Musabeyoglu

Hoshgeldy Tachmuradov

Carl Haverl

Prakash Krishnamurthy

Peeyush Champalal Nahar

William Greger

Dushyant Rao Chegoori

Ziyi Zhang

Brian Benjamin Hartley

Mabel Karen Bo Ming Lee

Srdjan Majkic

Simon Gilles Meyffret

Mohammadrasool Raeesi Nafchi

Derek Tong

Described herein is a system and remote server that may enable a user device to gain access to a secure physical area or physical resource. The remote server may generate, store, and send a first access token to a user device in response to a request to access the physical area or physical resource. The remote server can receive an authentication request from a universal access control device at the location of the physical area or physical resource. The authentication request can contain a second access token and location information of the user device. The remote server can verify the second access token by comparing it to the stored first access token and location information about the access control device. Upon authentication and verification, the user device may gain entry to the secure area.

Time-bound secure access

An access control device is described. The access control device may store a credential in the memory of the access control device. The access control device may receive an access token from a user device via a wireless receiver. The access token may be different from the credential. The access device may verify the authenticity of the access token by sending the access token information to a server. The access control device may receive an indication from the server that the token is valid. The access control device may send the credential to a reader device of the access control system managing access to a physical secure area.

Universal access control device

A dynamic contact management system is provided for analyzing aspects of speech from a customer contact and generating dynamic output based on the analysis. The system can process audio data representing utterances that occur during a customer contact, wherein the processing comprises generating scores based on agent and customer sentiments determined using their respective speech to text data. Based on the processing, the system can generate scores for use in dynamically determining which actions to take, updating displays, analyzing contact outcomes over time, etc.

Dynamic speech to text analysis and contact processing using agent and customer sentiments

Described herein is a system and universal access control device that may be installed in proximity to, or within, an access control system to enable a user to use a user device to gain access to a secure area or resource. In some embodiments, a user may submit a request for access to a remote server and may be provided with an access token. The user may relay the received access token to the universal access device via a wireless transmission means on his or her user device. The universal access device may verify the authenticity of the access token by relaying the access token information to the remote server. Once the access token has been authenticated, the universal access control device may retrieve a credential stored in memory and provide that credential to the access control system to enable the user to gain entry to a secure area.

Described herein is a system and universal access control device that may enable a user device to gain access to a secure area or resource during a particular time duration. In some embodiments, a user device may relay a received access token to the universal access device via a wireless transmission at a particular time. The universal access device may verify the authenticity of the access token by relaying the access token information to the remote server, which may authenticate the user device and verify that the user device is permitted access at the particular time. Upon authentication and verification, the user may gain entry to the secure area.

Growing community of inventors

San Jose, CA, United States of America

Balarajan Balasubramaniam