Verizon Patent and Licensing Inc.

Cellco Partnership

Azim Nasir

Hong Xiao

Dongchen Wang

Andre R Turner

Afshin Moshrefi

Nader Gharachorloo

Jianxiu Hao

Fengping Zhang

Haiyan Zhou

Bradford A Jackvony

Graham David Sysko

Hong (Jeff) Xiao

Sanjay Kenchegowda

Daniel J McKenna

Robin Chu Hsin Chang

A method may permit a consumer to manage behavioral data. The method may include receiving, at an infrastructure device, parameters provided by an administrative device over a local area network (LAN), and configuring, based on the received parameters, the infrastructure device for collection and control of consumer managed behavioral data (CMBD) associated with at least one client device. The method may further include monitoring, at the infrastructure device, data transmitted and received by the at least one client device, and identifying, by the infrastructure device, CMBD from the monitored data based on the received parameters. The method may further include performing actions associated with the at least one client device based on the CMBD and the received parameters.

System and methods for consumer managed behavioral data

A user device, such as a smart phone, collects information about an Internet-of-things (IoT) device. The information may be obtained through a local wireless connection between the user device and the IoT device. The user device forwards, to an application server, a request to activate the IoT device over a service network, such as a wireless data network, and receives information for activating the IoT device. The user device uses the received information to activate the IoT device and collects data from the activated IoT devices. The user device may selectively report portions of the collected data to the application server, and may receive instruction updates. The user device may update the operation of the IoT device based on the received instruction updates.

Internet of things (IoT) device activation and management

A method, performed by a computer device, may include receiving a request to send a message from a sender to a recipient. The method may further include obtaining a recipient status associated with the recipient, wherein in the recipient status includes an indication that the recipient is in motion; identifying a sender rule associated with the sender; selecting a notification type for the message based on the recipient status and the identified sender rule; and applying the selected notification type to the message.

Intelligent presence based messaging

A method, performed by a computer device, may include receiving an event notification of an event type associated with a source device in an appliance network. The method may further include detecting an activity initiated by a user in connection with the event type associated with the source device; generating an activity rule that associates the event type with the detected activity; receiving another event notification for the event type associated with the source device; and executing another activity in response to the received other event notification, based on the generated activity rule.

Message controlled appliances

A network device receives configuration information for monitoring, via a network, control data for a monitored customer device. The configuration information includes business rules for responding to an event when the control data is outside baseline control limits. The network device identifies original equipment manufacturer (OEM) or service provider recommended limits for the control data and receives initial control data, associated with the monitored customer device, for a particular time period. The network device determines, based on the initial control data, baseline control limits related to the OEM or service provider recommended limits. The network device receives, an indication of an out-of-bounds event, wherein the out-of-bounds event includes at least one instance where subsequent control data is outside the baseline control limits and initiates, based on the business rules, an action responsive to the out-of-bounds event.

Statistical monitoring of customer devices

A mobile device determines that a communications tower is unresponsive to non-emergency wireless signals, and receives user input to select a recipient for an emergency message from a group of pre-registered recipients. The mobile device presents a group of pre-configured status indicators and receives user input to select a particular status indicator. The mobile device generates a text-based emergency message based on the selected recipient, the selected status indicator, location information for the mobile device, and a time stamp. The mobile device sends, to a message server that is different than the message recipient, the text-based emergency message. To determine a status of the message originator without requiring a connection between mobile devices, the intended recipient initiates a fetch message request to retrieve the text-based emergency message from the message server.

Personal emergency message framework

A system includes a plurality of media content processing devices, a content server, and a recommendation server. Each media content processing device is configured to receive media content from a content provider. The content server is configured to provide the media content to each of the media content processing devices. The recommendation server is configured to collect viewing data from each of the media content processing device. The recommendation server is further configured to provide each media content processing device with a viewing recommendation based at least in part on the viewing data collected from one or more of the other media content processing devices and a social network relationship between at least two of the media content processing devices.

Media content recommendations based on social network relationship

A device may determine a campaign rule for providing a toll-free data service to a mobile device associated with a user. The campaign rule may identify a condition for charging a service provider, associated with the toll-free data service, for data used by the mobile device in association with the toll-free data service. The device may determine an efficiency metric associated with the user. The efficiency metric may be determined based on providing toll-free data services to the user or a set of users associated with a demographic with which the user belongs. The device may analyze the efficiency metric based on the campaign rule. The device may selectively provide the toll-free data service to the mobile device, associated with the user, based on analyzing the efficiency metric.

Selectively and dynamically providing toll-free data services

A server device may receive a first request for temporary access to a wireless network, the first request being associated with a first device, wherein the temporary access is based on a subscription for access to the wireless network, the subscription being associated with a second device; grant the first request for temporary access to the wireless network; subsequently determine that the temporary access to the wireless network has expired; receive, after the temporary access has expired, a second request for temporary access to the wireless network, the second request being associated with the first device; and reject the second request for temporary access to the wireless network, the rejecting being based on determining that temporary access has previously been granted to the first device.

Temporary access to wireless networks

A conference call may be implemented between multiple user devices via a conference call server. A user may use a graphical interface of the user device to communicate with the conference call server and control the conference call in various ways. For instance, the user may add a user device to the conference call, drop a user device from the conference call, organize the user devices into conference call groups, record one or more user devices within the conference call, prevent a user device from hearing the audio input of another user device, filter out background noise from the conference call, and receive a call from outside the conference call without having to leave the conference call.

Conference call systems and methods

A device determines a communication failure associated with a first network, and selects, based on the communication failure, a failover device from a list of failover devices. The device and the failover devices communicate via short-range communications, and the selected failover device connects to a second network. The device provides, to the selected failover device, a request to receive a service from the first network, and determines whether the selected failover device accepts the request. When the selected failover device accepts the request, the device establishes a communication channel with the selected failover device, and receives the service from the first network via the selected failover device, the communication channel, and the second network.

Redundant communication framework

A device executes a virtual interview application, and receives first user input, via the virtual interview application, to create multiple first media clips for a first virtual interview, with each of the first media clips including a different interview question. The device submits, from the device to a remote network device, the multiple first media clips for conducting the first virtual interview with a plurality of first interviewees.

Virtual interview via mobile device

An exemplary method includes a remote support management system 1) receiving a television support request from a user of a television, 2) generating, in response to the television support request, a ticket identifier associated with the television support request, and 3) facilitating, in accordance with the ticket identifier, remote control of the television by a support technician by way of a computing device associated with the support technician. Corresponding methods and systems are also disclosed.

Methods and systems for facilitating remote control of a television by a support technician

A device includes an input device configured to receive a plurality of user inputs including a predetermined user input. A display device is configured to display a graphical user interface. A memory device is configured to store device information. A help application is in communication with the input device, the display device, and the memory device and is configured to detect the predetermined user input and, in response, populate the graphical user interface with a list of selectable solutions associated with the device information in accordance with a performance rank associated with each solution.

Crowd-sourced problem solving

A device may configure recognition of a first alert. The device may store information associated with recognition of the first alert. The device may determine a response action to be associated with recognition of the first alert. The device may store information identifying an association between the first alert and the response action. The device may detect a second alert. The device may determine that the second alert matches the first alert based on the information associated with recognition of the first alert. The device may retrieve the stored information identifying the association between the first alert and the response action based on determining that the second alert matches the first alert. The device may perform the response action based on retrieving the stored information identifying the association between the first alert and the response action.

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Foxboro, MA, United States of America

Azim Nasir