Samsung Electronics Co., Ltd.

Ayush Jain

Jae-Hong Kim

Hye-Jung Cho

Myung-Sun Kim

Jae-Hun Lee

Tae-Ho Hwang

Ashish Bhandari

A method performed by a managing server includes: receiving, from an electronic device, operation data of the electronic device; identifying, by using artificial intelligence (AI), a device usage pattern of the electronic device; identifying, by using the AI, information related to a failure or an abnormal operation of the electronic device and a solution to the failure or the abnormal operation based on the device usage pattern and the operation data received from the electronic device; and transmitting, to a user terminal, the information related to the failure or the abnormal operation of the electronic device and the solution to the failure or the abnormal operation.

Method and apparatus for managing operation data of appliance for failure prediction

A method performed by an appliance includes receiving, from a managing server, information about a data pattern detection routine to detect abnormal data among operation data of the appliance, determining whether the operation data of the appliance matches a normal data pattern defined by the data pattern detection routine, determining the operation data as the abnormal data when the operation data does not match the normal data pattern, and transmitting the abnormal data to the managing server.

A method and a device for providing content recommending information are provided. The method includes receiving first log information of an external device, generating content recommending information based on the first log information and second log information of the first device, and displaying the content recommending information.

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Seoul, South Korea

Ayush Jain