Wells Fargo Bank, N.a.

Ayesha Hasan

Chris Theodore Kalaboukis

Darrell Lee Suen

Kristine Ing Kushner

John Andrew Chuprevich

Suzanne M Fisi

Stephanie S Hellman

Joel Gardner

A method for managing a communication session includes receiving a request to perform a task. The task is divided into one or more steps. One or more user devices are identified that can be used to perform one or more of the steps. One or more communication channels are identified that are available to the one or more user devices. The communication session is permitted to switch from one or more of the user devices and communication channels to complete the one or more steps of the task while maintaining a continuity of the communication session.

Continuous task-based communication sessions

An example computing device is programmed to: (a) detect an attempt to secondarily access a user account, the user account being involved in an ongoing primary financial session with a primary device; (b) raise the level of authentication required to secondarily access the user account beyond that which was required to access the account for the primary financial session; (c) when successful authentication at the raised level is achieved, permit secondary access to the user account through a secondary financial session and compare one or more user activities occurring during the secondary financial session to a plurality of fraud profiles; and (d) indicate fraud when comparison of the user activity is consistent with one or more of the plurality of fraud profiles.

Secondary financial session monitoring across multiple access channels

Growing community of inventors

San Francisco, CA, United States of America

Ayesha Hasan