Avaya Inc.

Avram Levi

Heinz Teutsch

Paul Roller Michaelis

Jon Louis Bentley

Mark Fletcher

Joseph L Hall

Parameshwaran Krishnan

System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

System and method to identify visitors and provide contextual services

A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Public safety answering point language detection

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suppressing spatial noise based on phase information. The method transforms audio signals to frequency-domain data and identifies time-frequency points that have a parameter (e.g., signal-to-noise ratio) above a threshold. Based on these points, unwanted signals can be attenuated the desired audio source can be isolated. The method can work on a microphone array that includes two microphones or more.

System and method for spatial noise suppression based on phase information

Methods, apparatus, and systems are provided such that a Public Safety Answering Point (PSAP) may utilize a new model to handle Open Line emergency calls, including audio optimization, automation, analysis, and presentation. Embodiments of the present disclosure assist with the difficult task of identifying background noise while trying to listen and talk to a caller, and give the best possible audio from the caller to the emergency call-taker or dispatcher. More particularly, an audio stream is split into at least two instances, with a first instance being optimized for speech intelligibility and provided to a call-taker or dispatcher and a second instance being provided for background sound analysis. Accordingly, the new PSAP Open Line model may allow for significantly more efficient emergency assessment, location, and management of resources.

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Hoboken, NJ, United States of America

Avram Levi