Emc Corporation

Open Text Corporation

Aviv Rosenfeld

Dmitry Volchegursky

Nathaniel Davidson

A method for providing automated predictive analysis for a case management system is disclosed and includes providing, by a server, a case management system comprising configuration information defining a plurality of case attributes and performance criteria comprising at least one performance criterion, and comprising case management data associated with the plurality of case attributes and a plurality of cases, and automatically determining a projected outcome associated with a performance criterion included in the configuration information. The method also includes identifying a correlation between a case attribute and the projected outcome based on case management data associated with the case attribute and/or case management data associated with the performance criterion, generating a prediction model based on the correlation and providing a prediction relating to the projected outcome based on the correlation.

Methods and systems for providing automated predictive analysis

Tools and techniques to develop case management application software are disclosed. In various embodiments, a definition is provided via a visual tool of entities and processes required to be included in a case management workflow. On receiving the definition, a processor is used to generate programmatically, based at least in part on the definition, a model of at least a portion of a case management software application to implement the workflow. The processor is used to generate software code automatically for the case management software application, based at least in part on the model.

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Tel Aviv, Israel

Aviv Rosenfeld