Dell Products Inc.

Avinash Vishwanath

Parminder Singh Sethi

Lakshmi Saroja Nalam

Mainak Roy

Rathi Babu

Madhuri Dwarakanath

Amrita Nistala

Vamsi Krishna

An apparatus comprises a processing device configured to identify a given one of one or more assets in an information technology infrastructure associated with a support indicator associated with a priority level, and to obtain information characterizing state transitions of the one or more assets. The processing device is also configured to determine, based at least in part on a current state of the given asset identified utilizing the obtained information, a probability of the given asset transitioning to each of a plurality of states and to select, based at least in part on the determined probabilities, one of the plurality of states as a predicted future state of the given asset utilizing conformal prediction. The processing device is further configured to modify the priority level of the support indicator associated with the given asset based at least in part on the predicted future state of the given asset.

Proactive asset failure remediation utilizing conformal asset state prediction

An information handling system receives messages of a chat conversation, and may convert the messages into request and response pairs. The information handling system may also determine customer reaction determinations for respective ones of the request and response pairs, integrate the request and response pairs and the customer reaction determinations into a customer reaction timeline, and generate a chatbook from the customer reaction timeline.

Method and apparatus to capture, analyze, organize, and present support chat information

A system capacitively senses a swiping motion to a touch sensitive display, determines a length associated with the swiping motion to the touch sensitive display, and displays a menu of options based on the length associated with the swiping motion. The system capacitively senses inputs to the touch sensitive display that correspond to selections from the menu, determines probabilities associated with the options, and modifies the menu based on the probabilities.

System and method for improving a graphical menu

In one or more embodiments, one or more systems, methods, and/or processes may determine a first force value of the stylus in contact with a surface; may determine a first profile associated with the first user; may determine that the first force value is not included by the first profile; if multiple force values of the first profile are within a range of the first force value, may determine a first response value based at least on multiple response values of the first profile respectively associated with the multiple force values of the first profile within the range; and if multiple force values of at least one other profile are within the range, may determine the first response value based at least on multiple response values of the at least one other profile respectively associated with the multiple force values of the at least one other profile within the range.

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Bengaluru, India

Avinash Vishwanath