Servicenow, Inc.

Audrey Chen

David Tamjidi

Sean Andrew Bradley Bowrin

Michal Henryk Borowiec

Daniel Whiting

George Webster

Wenhua Li

Venkitesh Subramanian

Devinder Narang

Xianfa Deng

A system includes persistent storage containing data used by software applications, and a server application configured to perform operations, including identifying a subset of the data, where the subset is used to generate a full offline payload for a particular software application and that includes user interface (UI) components selected for the particular software application based on the subset of the data. The operations also include monitoring the subset of the data to identify a modification to particular data and, based on identifying the modification, generating a partial offline payload based on the particular data as modified, where the partial offline payload includes a subset of the UI components, and where each UI component of the subset is updated based on the particular data as modified. The operations further include receiving a request for the partial offline payload and, based on receiving the request, transmitting the partial offline payload.

Incremental update for offline data access

A system includes a memory structure containing a full offline payload including user interface (UI) components and generated by a server application based on corresponding data, and a software application configured to perform operations, including determining that a partial offline payload is available and, based thereon, transmitting, to the server application, a request for the partial offline payload. The operations also include receiving the partial offline payload including a subset of the UI components. Each respective UI component of the subset has been updated based on a modification of the corresponding data. The operations additionally include, for each respective UI component, identifying a corresponding identifier within the partial offline payload and, based thereon, determining a mapping of the respective UI component to a corresponding portion of the full offline payload. The operations further include updating the corresponding portion of the full offline payload based on the mapping.

Client device support for incremental offline updates

In accordance with the present approach, a routing algorithm may be implemented to enable an agent to receive an acceptable route between a number of assigned tasks on demand. Particularly, the algorithm may determine the acceptable route by determining a travel cost for each route between an end location and one of the assigned tasks. Then, the algorithm may add in another assigned task and determine a travel cost for each route from the end location, to a first assigned task, and then to a second assigned task. Continuing in this manner, the algorithm constructs routes from the end location and through each possible subset of the assigned tasks, while tracking a permutation of each subset having the lowest travel cost. The algorithm may therefore trace back through the lowest-cost permutations to construct a complete route that has the lowest cost.

Systems and methods for comprehensive routing

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Cupertino, CA, United States of America

Audrey Chen