Mitel Knowledge Corporation

Audil Virk

Thomas A Gray

Tonis Kasvand

Dennis Fortin

Tyler Elliot

Rebecca Jones

Brian Mooy

A method of generating a tree hierarchy display of error logs received from network devices and applications, each of the logs including a brief description of error cause and predetermined higher level ones of the logs being created in response to generation of predetermined combinations of lower level ones of the logs in accordance with user defined rule set criteria. The method comprises the steps of generating a user interface for entering explanations associated with predetermined ones of the error logs, storing the lower level ones of the logs used in meeting the rule set criteria, and displaying a tree hierarchy of the logs for any fully satisfied rule set criteria by attaching links between the logs in relation to the rule set criteria.

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Kingston, Canada

Audil Virk