Genesys Telecommunications Laboratories, Inc.

Atul Edlabadkar

Herbert Willi Artur Ristock

Henry Lum

Paul Gvildys

Gaurav Mehrotra

Vinod Natakala Madhavan

A system for providing media services on behalf of a customer contact center includes: a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: transmit and receive signaling messages to and from a control server over an established data network connection; in response to the signaling messages, invoke a media device for transmitting media to an end-user device; detect loss of the data network connection; identify a configurable parameter for determining whether a failed message transmission should be retried; and in response to determining that the failed message transmission should be retried, re-transmitting the failed message to the control server.

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Chennai, India

Atul Edlabadkar