Capital One Services, LLC

Ashwini Kumar

Yazdan Shirvany

Lakshmi Narasimha Sarma Kattamuri

Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors. The operations can further include updating the existing visitor profiles and new visitor profiles based on actions of the known visitors and actions of the unknown visitors and providing the updated visitor profiles to the central database.

Systems and methods using facial recognition for detecting previous visits of a plurality of individuals at a location

A device, that provides serverless computing, receives a request to execute multiple jobs, and determines criteria for each of the plurality of jobs, wherein the criteria for each of the multiple jobs includes at least one of job posting criteria, job validation criteria, job retry criteria, or a disaster recovery criteria. The device stores information associated with the multiple jobs in a repository, wherein the information associated with the multiple jobs includes the criteria for each of the multiple jobs. The device provides a particular job, of the multiple jobs, to a cluster computing framework for execution, determines modified criteria for the particular job, and provides the modified criteria for the particular job to the cluster computing framework. The device receives, from the cluster computing framework, information indicating that execution of the particular job is complete, and validates a success of completion of the execution of the particular job.

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Brambelton, VA, United States of America

Ashwini Kumar