Microsoft Technology Licensing, LLC

Ashwin Shrinivas

Mathieu Baptiste Demarne

Ya Lin

Zi Ye

Thomas R Michaels, Jr

Yvonne Mckay

Wenjing Wang

Barton K Duncan

Youquan Su

Zhirui Yuan

Shirley F Tan

Grant R Culbertson

A computing system automatically manages error reports. Each error report specifies an error that occurred within a subsystem of the computing system. A received error report is added into a root cause grouping. Each root cause grouping contains error reports having error types traceable to a same root cause. A deployment time at which the subsystem corresponding to the error report was deployed within the computing system is determined. A severity score for the root cause grouping is generated as a function of the deployment time. The severity score inversely correlates to a time period length between the deployment time and the occurrence time of the error. The root cause grouping is assigned to a ranked error container of a plurality of ranked error containers based on the generated severity score. Each ranked error container contains root cause groupings having severity scores within a specified score range.

Automated error triage scoring

Growing community of inventors

Bellevue, WA, United States of America

Ashwin Shrinivas