Cisco Technology, Inc.

Ashish S Chirputkar

Joseph Khouri

Raghurama Bhat

Muralidhar K Sitaram

James P Beno

Labhesh Patel

Sanjeev Kumar

Christopher Edwin Pearce

Keith Griffin

David H Law

In one embodiment, a method includes within a graphical user interface (GUI) presented to a user of a software application, presenting a watchlist associated with the user, the watchlist comprising first content related to one or more first events associated with one or more entities within an organization, the one or more entities having a relationship with the user within a social graph maintained at least in part by the software application. The method further includes receiving asynchronous notifications of second content for inclusion in the watchlist, the second content related to one or more second events occurring after the first events, and automatically and without input from the user, updating the watchlist to include the second content, the update comprising organizing the watchlist with the first and second content to visually indicate an order of relevance of the first and second content to the user.

Intelligent social collaboration watchlist that visually indicates an order of relevance

In one embodiment, a method includes receiving information from a user in a collaboration network, the information including a unit of content, a title, an indication of one or more entities in the collaboration network allowed to access the unit of content, and for each of the entities in the collaboration network allowed to access the unit of content, an indication of a permission level with respect to the access. The permission level includes view, comment, edit, or share. The method further includes determining a format for presentation of the unit of content based at least in part on the permission levels indicated for the one or more entities in the collaboration network allowed to access the unit of content, and publishing the unit of content and the title for the unit of content to the collaboration network in the determined format and according to the information.

Intelligent social collaboration unified media

In one embodiment, a method includes generating a hover card associated with an entity in response to a user of a software application hovering a pointer over a reference to the entity within a graphical user interface (GUI) presented to the user by the software application. The hover card includes a photograph or icon representing the entity, a name of the entity, and a plurality of unified communications (UC) icons that are each configured to attempt to establish a particular type of communication session between the user and the entity. The method further includes presenting the hover card to the first user proximate to the pointer.

Intelligent social collaboration hover card

A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.

Growing community of inventors

Fremont, CA, United States of America

Ashish S Chirputkar