Microsoft Technology Licensing, LLC

Ashish Premaraj

Art Sadovsky

Smita Ojha

Venkat Narayanan

Lei He

Olga Ivanova

Yi Wang

Timur Sadykov

Outage detection in a cloud based service is provided using usage data based error signals. Usage data is collected from component of the cloud based service or client devices of the cloud based service based on customer actions on the cloud based service. The usage data is aggregated and normalized to generate an error signal from errors generated from a component of the cloud based service. An outage is detected from the error signal. An alert that includes information associated with the outage and one or more customers impacted by the outage is generated.

Detection of outage in cloud based service using usage data based error signals

Usability of a cloud based service is recovered from a system failure. A customer transaction associated with the customer experience is executed to simulate the customer experience in the cloud based service. A failure associated with a subsystem the cloud based service is detected from an output of the customer transaction. A recovery action is determined to be associated with the failure. The recovery action is executed on the subsystem and monitored to determine a success status.

Recovering usability of cloud based service from system failure

Growing community of inventors

Bellevue, WA, United States of America

Ashish Premaraj