Walmart Apollo, LLC

Ashish Kumar Vishwakarma

Phani Ram Sayapaneni

Navin Naidu

Shankar Bhargava

Venkata Naga Vamsi Krishna Nandanavanam

A system comprising one or more processors and one or more non-transitory computer-readable media storing computing instructions that, when executed on the one or more processors perform: receiving, by a chat bot and from a user, an indication to talk to a live agent; calling, by the chat bot, an automatic call distribution server to initiate a live-agent session for the user; storing metadata for the live-agent session in a distributed table and a distributed queue; pulling, from an automatic call distribution connector, one or more messages from a conversation between the user and the chat bot based on the metadata; and connecting the live agent to the user in the live-agent session, wherein the user communicates with the live agent in the live-agent session through a same interface for the chat bot. Other embodiments are disclosed.

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Navi Mumbai, India

Ashish Kumar Vishwakarma