Oracle International Corporation

Siebel Systems, Inc.

Ashish Joshi

Hari Krishna Gutlapalli

Hema Bharadwaj

Arun Balasubramanyam

Todd A Bottger

Karim M Fateem

A server receives a search request in a third format. The third format is a search request format. A first search query in a first format is generated. The first format is a first search query format. A second search query is generated in a second format. The second format is compatible with a format used by a second search engine. The second format is a second search query format. The search request is in the third format. The first format and the second format are different from one another. First result data comprising a plurality of first result data items, and second result data comprising a plurality of second result data items are received. A search result is generated. The generating the search result includes consolidating the plurality of the first result data items and the plurality of the second result data items.

Method and apparatus for satisfying a search request using multiple search engines

A partial entry of a service request is received into a service request window. Responsive to the receiving the partial entry of the service request, a first querying operation is performed on a first topic map. The first querying operation includes constructing a first query based on the partial entry. The first topic map is stored in conjunction with the application, and the application generates the service request window. Responsive to the performing the first querying operation, a first group of service request solution identifiers are retrieved. A result display is populated with the first group of service request solution identifiers. Responsive to a selection of a selected service request solution identifier from the result display, a service request solution associated with the selected service request solution identifier is retrieved. The service request window is populated with details derived from the service request solution.

Predictive categorization

Various techniques for providing an application program interface (API) that facilitates the retrieval of information stored in a configuration repository directly from the configuration repository are provided. The API provides a direct channel of communication into the configuration repository through which a user can obtain an unambiguous representation of the objects in the configuration repository. When requested, the API retrieves an object or objects from the configuration repository, translates the retrieved result into an intermediate, well-defined representation that unambiguously represents the requested object or objects, and provides the requestor the unambiguous representation of the object or objects.

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San Mateo, CA, United States of America

Ashish Joshi