Avaya Inc.

Ashis Maity

Michael John Thomas

Christopher Reon Gentle

Lisa Yoshiko Kawahara

Daniel J Daily

Sreerupa Das

ShengXiang Gui

Joseph McCabe

Paul Roller Michaelis

Douglas W Swartz

David Volejnicek

The present invention is directed to an auto-configuration agent that guides the user to configure automatically a communication device based on observed user behavior and an auto-completion agent that, as numbers of a telephone address are received from the user, provides a list of matching complete telephone addresses for the user to choose from.

Speed dial administration based on call history

A conference participant attempting to log into a conference that has been rescheduled is informed that the conference has been rescheduled to such-and-such date and/or time. If the login attempt is before or during the conference, the participant is offered information pertaining to the conference. If the login attempt is after the conference has ended, the participant is offered the information plus a recording of the conference. An identifier is associated with the conference and used by the host and the participants to uniquely identify the conference.

Conference-enhancing announcements and information

The present invention is directed to a system and method for applying second- and higher-order logic to analysis of event descriptive information, such as alarms, error messages, and fault signals.

Higher order logic applied to expert systems for alarm analysis, filtering, correlation and root causes which converts a specification proof into a program language

When one party to an active call has momentarily stepped away from the call that has not been put on hold, the other party can record and leave a message for the party that stepped away, and then hang up. The call is monitored for return of the party that stepped away. When the returned party begins to speak, the message is immediately played to the returned party in response. In a conference, after a conferee who wishes to leave the conference, records a message and hangs up, the conference is monitored for either a break in the conversation or conversation directed to the party that left, and in response the message is played to the other conferees.

Leaving a message for a party while on an active real-time communication

The present invention is directed, in one embodiment, to an system that lexically analyzes a behavior-descriptive input stream to provide a tokenized equivalent, syntactically parses the tokenized equivalent to provide a parser output, semantically analyzes the parser output to provide an indication of at least one of a behavior and type of behavior described by the input stream, and, based on the indication, selects an appropriate response.

Computer mediated natural language based communication augmented by arbitrary and flexibly assigned personality classification systems

A method and apparatus for providing on-hold information to a telecommunication terminal that has been placed on-hold during a telecommunication call by receiving a message designating that the telecommunication terminal is to be placed on-hold from a far-end of the telecommunication call, and transmitting an on-hold message to the user of the telecommunication terminal where the on-hold message is selected by the user and generated at a near-end of the telecommunication call.

Apparatus and method for providing on-hold information based on preference of user

A conference manager establishes and controls a conference and subconferences for a plurality of telecommunication terminals so as to reduce telecommunication costs by establishing the conference and dynamically placing telecommunication terminals geographically located with conference or isolated remote telecommunication terminals geographically located remote from the conference into the conference. The conference manager requests that other conference managers establish subconferences to conference together remote telecommunication terminals that are geographically located together. The conference manager requests that the other conference managers extend these subconferences to the conference. Further, the conference manager controls the other conference managers to interconnect the subconferences if the conference manager determines that communicating cost can be lowered by interconnecting two or more of the subconferences. Telecommunication costs include telecommunication transport costs and/or conference port costs.

Method and apparatus for controlling conference calls

A system and method for selectively answering incoming telephone calls based on a caller ID is disclosed. Selected calls may be handled with a number of call handling functions including an auto-answer function, a custom message function, and a custom call forwarding.

Automated call handling based on caller ID

Higher order logic applied to expert systems for alarm analysis, filtering, correlation and root cause

A method and apparatus for emergency message delivery from an emergency center by receiving an incoming call from the emergency center for a first telecommunication terminal that is engaged in a telecommunication call with a second telecommunication terminal; identifying the emergency center; receiving an emergency message from the emergency center; recording an audio portion of the emergency message; alerting a user of the first telecommunication terminal of the recorded audio portion of the emergency message during the telecommunication call; detecting a signal from the first telecommunication terminal indicating that the user wants to hear the recorded audio portion of the emergency message; and transmitting the recorded audio portion of the emergency message to the first telecommunication terminal during the telecommunication call upon detection of the signal.

Apparatus and method for providing priority voice messaging from an emergency center

The present invention is directed to the storage of a customized greeting in an on-line calendar entry of a subscriber and providing the customized greeting to a contactor contacting the subscriber when the calendar entry is current.

Growing community of inventors

Arvada, CO, United States of America

Ashis Maity