Amazon Technologies, Inc.

Arvind Arikatla

Ramesh M Nallapati

Atul Deo

Anuroop Arora

Henghui Zhu

Dejiao Zhang

Srikanth Prabala

Sai Bharadwaj Kanduri

Systems and methods to detect themes in contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. Text-based transcripts of contacts data may be parsed into turns, an issue turn may be detected using a machine learning model, a key phrase may be extracted from the issue turn. Key phrases from across multiple contacts data may be clustered to identify themes.

Programmatic theme detection in contacts analytics service

Growing community of inventors

Seattle, WA, United States of America

Arvind Arikatla